Operational Control
Manage key workflows with better visibility across stock, admissions, sales and customer activity.
Systems that take you further
ECR helps organisations manage sales, stock, admissions, memberships and reporting through connected solutions built for real operational environments.
Sectors and clients
Trusted in operational environments where control and visibility matter
Five core solutions, one connected platform approach
ECR supports the workflows that matter across stock, admissions, point of sale and recurring customer operations.
Rail Stock Management
Purpose-built software for onboard retail, at-seat ordering and rail stock control, connecting warehouse loading, train-based stock locations, crew sales, payments and reconciliation in one system.
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Smart stock locations for bars, trolleys and onboard storage - Onboard retail and at-seat ordering in one crew app
- Offline-capable sales and integrated payments
- Stock loading, top-up, found-on-board and left-on-board checks
- Reporting by route, journey, train, crew and location
Ticketing
Manage the full visitor booking journey from product configuration and payment through to QR-based admission, validation, refunds and reporting, all within one connected ticketing workflow.
- Configure tickets, schedules, venues and time slots
- Support bookings, payments, part payments and refunds
- QR-based admission and validation workflows
- Offline-capable tills with synced booking context
- Connected offers, customer data and reporting
Retail / Hospitality
Deliver a smoother customer journey with point of sale software designed for busy environments, combining retail sales, hospitality workflows and ticketing in one connected experience.
- Sell tickets and retail in a single basket
- Fixed and mobile point of sale workflows
- Fast checkout for busy customer-facing environments
- Connected sales, payments and reporting
- Built for integrated on-site operations
Membership
Manage the full membership lifecycle from sign-up and payment to renewals, digital member cards and status management, with the operational and finance processes handled in the background.
- Online join and payment journeys
- Automatic renewals and renewal reminders
- Digital membership cards
- Membership status, dates and linked member management
- Structured charges, payments, emails and admin workflows
MaaS
Connect journey planning, flexible ticketing, payments, mobility budgets and loyalty in one MaaS platform designed for transport operators, authorities and ecosystem partners.
- Journey planning, ticketing and payment in one flow
- Account-based and flexible ticketing support
- Mobility budget controls for funded travel programmes
- Loyalty and reward features for passenger engagement
- Operational reporting and back-office controls
Proven in real operational environments
Approximately 15.9% UK rail retail and hospitality EPOS market share, 26% of UK passenger rail journeys touching ECR software, and a median customer care response time of 30 minutes.
Connected across sales, stock, admissions and membership
ECR supports integration across payments, reporting, finance and operational workflows, helping organisations connect key systems without creating more fragmentation.
- Payment and transaction integrations
- Finance, export and reporting connectivity
- Device and hardware flexibility
- Shared data across solution areas
- Tailored configuration and project-specific development where needed
Built for operational control, visibility and flexibility
Connected Data
Keep transactions, customers, reporting and operational activity aligned across the wider platform.
Flexible Deployment
Support fixed, mobile and operational device workflows across different service environments.
