Join and Pay
Support online membership sign-up with configurable packages, price options and payment journeys for different customer types and sale channels.
Manage the full membership lifecycle in one connected platform
ECR supports membership from join and payment through to renewals, digital cards, status management and member communications, with the operational and finance processes handled in the background.
Built for the full membership lifecycle
Renewals
Manage automatic renewals, reminders and expiry handling through rules-based workflows designed to keep membership continuity and reduce manual effort.
Digital Membership Cards
Provide digital member cards where enabled, including support for Apple Wallet and Google Wallet for a clearer, more convenient member experience.
Membership Status and Lifecycle
Track status, start dates, renewal dates and expiry dates across the full lifecycle, including active, on hold, leaving and expired states.
Joint and Gift Memberships
Support couples, families, lead and linked member structures, as well as gift memberships where purchaser and recipient need to be tracked separately.
Admin, Finance and Communications
Keep charges, payments and transactions aligned in the background while supporting branded emails, renewal messages, payment links and cancellation workflows.
Flexible membership pricing and rules, driven by data
In ECR, one membership product can support multiple sellable priced variants—think of it as a clear price matrix in business terms, not a rigid database constraint. Each package can contain configurable packages and priced variants for adult vs concession, annual vs monthly, card vs direct debit, and promotional windows—so commercial teams can run the programme they need without forcing members into a single generic price.
Renewals and lifecycle rules handled in one workflow
Renewals, reminders and lifecycle states—including linked members and gift memberships—are managed in one workflow so teams see who is active, who is due to renew and what should happen next, with charges and payments aligned for finance and administration.
A clearer digital experience for members
Digital membership cards can be issued where enabled, including Apple Wallet and Google Wallet support, so members carry proof of membership in a format that fits modern expectations—alongside member-only ticket pricing and retail discounts recognised at connected points of sale.
Membership benefits that extend across ticketing and retail
Membership affects the wider customer journey: member-only ticket pricing, retail discounts and connected benefits across other sales channels—so the programme is visible where members actually spend, not only on a back-office record.
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Member-only pricing on tickets and admissions - Special discounts on retail and other on-site sales
- Membership benefits recognised across connected sales channels
- Shared customer and pricing logic across the wider platform
Behind the scenes, built for control
Admin and finance teams get structured charges, payments, communications and lifecycle handling in the background—so operational control stays strong even when the member-facing journey looks simple on the surface.
See ticketing software and retail and hospitality POS, or book a demo to model your membership products and channels.
Frequently asked questions
Can one membership package support multiple prices and payment types?
Yes. A single membership product can carry multiple priced variants—for example adult versus concession, different billing frequencies, and payment by card versus direct debit—so commercial teams configure the matrix they need without duplicating the underlying membership product.
Does ECR support digital membership cards?
Yes. Digital membership cards can be issued where you enable them, including Apple Wallet and Google Wallet, alongside the admin, renewal and payment workflows that run in the background.
Can members get special pricing on tickets?
Yes. Member-only and linked ticket pricing can be applied across connected ticketing and admission workflows, consistent with how you price tickets and benefits elsewhere on the platform.
Does the platform support automatic renewals?
Yes. Automatic renewals, reminders and expiry handling can be managed through rules-based membership workflows, with charges and payments aligned for administration and finance teams.
