Connected retail and hospitality software for busy operational environments
OmniPro from ECR helps organisations manage retail, hospitality and visitor sales through one connected platform, bringing together fixed and mobile point of sale, ticketing where required, payments, stock control and reporting in a way that fits real operational environments.
Retail, hospitality and ticketing in one basket
OmniPro allows you to sell retail items, food and drink, tickets, memberships and donations within one single transaction, helping organisations create a smoother customer journey while increasing flexibility at the point of sale. Rather than forcing staff to move between disconnected systems, the platform supports one connected basket and one clearer checkout experience. This is a proven strength in live heritage and visitor environments, including Cadw.
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Single-basket transactions across retail, hospitality and ticketing - Smoother customer journeys at the point of sale
- Fewer disconnected workflows for front-line teams
- More opportunity to increase secondary spend
Built for both fixed and mobile point of sale
ECR supports both fixed and mobile point of sale, giving organisations the flexibility to operate in cafés, kiosks, shops, admissions points, pop-up locations and outdoor environments using the same core OmniPro platform. This makes the solution well suited to busy visitor attractions and mixed estates where service does not always happen at a fixed counter.
- Fixed and mobile point of sale workflows
- Suitable for cafés, kiosks, shops and admissions points
- Consistent experience across devices
- Designed for service beyond the traditional till
Designed for real food, drink and retail operations
The platform supports the day-to-day needs of retail and hospitality, with functionality shaped around the realities of fast-moving visitor environments. For retail, this includes barcode-driven catalogues, stock control, promotions and supplier management. For hospitality, it includes menu structures, modifiers, recipe and ingredient management, and allergen information.
- Retail catalogues, barcode scanning and stock control
- Shopify integration
- Menu management
- Modifiers, options and bundled offers
- Recipes, ingredients and allergens
One shared back office across locations and channels
OmniPro gives you one shared back office for managing products, prices, stock, users, reporting and operational activity across multiple sites. This allows central control where needed, while still supporting site-level flexibility. It is a strong fit for estates where different locations may trade differently but still need consistent visibility and governance.
- Shared product, pricing and reporting structures
- Central oversight with site-level flexibility
- Role-based permissions and audit trails
- Better visibility across multi-site operations
Connected to stock, payments and reporting
Retail and stock management in OmniPro are not isolated till functions. They sit within a wider operational platform that connects stock, purchasing, payments and reporting, helping organisations manage day-to-day activity with stronger visibility and control. From supplier ordering and stock movements through to promotions, reconciliation and performance reporting, the platform is designed to support the wider operation, not just the sale itself.
- Stock, purchasing and supplier management
- Connected payment workflows
- Promotions and discount control
- Reporting across sales, stock and site performance
Flexible enough to fit the wider visitor journey
Where required, retail can connect with ticketing, membership, donations and ecommerce, allowing organisations to shape a broader visitor journey without introducing separate systems for each area. This is especially valuable in heritage and attraction environments where visitors may move between admissions, cafés, shops and events within one visit.
- Connect retail and hospitality to ticketing and membership
- Support donations and Gift Aid where relevant
- eCommerce integration
- Extend into ecommerce and online sales where needed
- Create a more joined-up visitor experience
